AI triage, human judgement
AcroTechnical counselling pairs an institution-grounded AI assistant with a counsellor workbench. AI handles scale; counsellors hold the clinical call.
Scale the routine questions. Protect the clinical calls.
Counsellors at UNILORIN, OAU, and BUK carry 300 – 500 student caseloads. AcroTechnical removes the repetitive questions and hands them back cases worth their attention.
AI triage into counsellor handoff
The assistant runs triage 24/7. The moment a conversation needs human judgement, it converts to a case with full context attached.
AI triage
Grounded on your institution's pathway templates, SIWES calendars, scholarship rules, and employer briefs — never the open web.
Routine questions answered instantly: SIWES dates, CV templates, scholarship eligibility.
Assessment interpretation: AI explains Holland RIASEC results in the context of faculty.
Application coaching: drafts CVs and application statements using verified skills.
Risk signals surfaced: slipping milestones, attendance gaps, disengagement patterns.
Human escalation: counsellor receives the full conversation, profile, and suggested next step.
Human handoff
When the situation calls for judgement, the counsellor picks up with everything they need — in their workbench, not in a chat tab.
Trigger detected
Risk flag, SLA breach, or keyword (e.g. mental health, harassment).Case auto-created
Conversation, profile, pathway, and AI's suggested next action bundled.Counsellor picks up
Sees prioritised queue; responds in context with full audit trail.Resolution logged
Outcome attached to student record and to the regulator reporting rollup.A case workbench built for 400-student caseloads
What counsellors at OAU and UNILORIN asked for — and what we shipped.
Prioritised queues
Urgent, high, medium, low — sorted by pathway risk, SLA breach, and last-touch latency. Counsellors see their top five cases first.
AI-prepped notes
Each case opens with a 5-line brief: stage, risk signal, next action, and the last three conversations with the student.
Session records
Appointments, notes, and outcomes auto-attach to the student record, so no context ever dies in a shared Google Doc.
Outcome tracking
Placements, referrals, and completed milestones feed straight into regulator graduate-outcome reporting.
What a warm handoff looks like
A counsellor reviewing an AI-drafted housemanship response for a final-year medical student.
Case #CNS-2218 · Zainab Mohammed
500L Medicine · UNILORIN · Priority: highStudent Zainab Mohammed (500L Medicine) asked about housemanship postings for October. Her pathway is 70% complete. I pulled her latest clinical rotations and scored the top three teaching hospitals: LUTH, UCH Ibadan, and ABUTH Zaria — based on her faculty ranking, state preference, and prior rotation grades.
Approve the shortlist. Add OAUTHC to the list — she did her posting there and the residency programme is strong. Also flag the ABUTH stipend update from the March 2026 NARD bulletin.
Updated. OAUTHC added with her Q3 2025 rotation score attached. ABUTH stipend note included. Response queued for Dr. Mariam's final sign-off before sending to Zainab.
Trust framing
Counselling handles sensitive data. We designed for that from the first commit.
NDPR posture
Data residency in Lagos & Abuja. DPO-reviewed data flows. Lawful-basis registers maintained per tenant.
Audit log
Every AI response, counsellor note, and escalation is timestamped and signed against the acting user.
Counsellor supervised
AI never closes a case. Counsellors approve escalations, pathway changes, and outreach to families.
Role-based access
Students see their own record. Counsellors see their caseload. Deans see faculty rollups only.
Give your counsellors the caseload they can actually work.
Average counsellor NPS across AcroTechnical institutions: +62.